Do I need a referral?

No, you do not need a referral to see us. Contact us via email or our contact page to get in touch and see how we can help.

Do you offer Medicare rebates?

We do not offer Medicare rebates and full payment is required upon the receipt of your invoice. Although there’s no rebate, the overall cost is often quite similar to Medicare-subsidised psychology sessions. In other words, the difference in total cost is usually much smaller than it first appears — just paid in a single amount rather than part-rebate, part-gap.

Are you registered with any Health Funds?

We are registered providers with Bupa, Medibank, HCF and ARHG. Our provider numbers are available on request. 

What are your working hours?

• Monday 10:30am - 7:30pm (in clinic)

• Tuesday 11am - 7:30pm (Telehealth) 

• Wednesday 10:30am - 8:00pm (in clinic)

• Thursday 11am - 5:30pm (Telehealth)

Do you offer emergency appointments?

Whilst we do our best to accommodate urgent matters, we do not operate a 24/7 support, so if you are in need of urgent help please contact your nearest emergency department. Other useful numbers are:

• Beyond Blue: 1300 224 636

• Lifeline: 13 11 14

• Suicide Call Back Service: 1300 301 300

• Psychiatric Triage: 1300 558 862

• Kids Helpline:1800 55 1800

How do I pay?

For in person appointments, payment is made in person at the clinic. For Telehealth appointments, we will send you an invoice on the day of your appointment. This is payable by bank transfer or credit/debit card and payment is due on the same day as your appointment. 

What is your cancellation policy?

We understand life is unpredictable. If there is a genuine emergency please get in touch as soon as you can. We require 48 hours notice if you need to cancel. If we receive the cancellation notice less than 48 hours prior to your appointment we may charge 100% of the cost. No shows also incur a 100% of the cost charge.

Can I contact you between sessions?

Please limit contact outside of sessions to essential matters. If you encounter an urgent issue—such as running late or technical problems with Telehealth—please get in touch via email. Please note that all communication, including emails and mobile messaging, can be vulnerable to security risks and will be documented as part of your record.